At ProRedLine, we prioritize clear and efficient communication. To ensure all support and inquiries are handled properly and consistently, we have established the following contact and support policy:
Support Through Our Ticket System
- Primary Support Channel: All customer support is managed through our ticket system, accessible at https://proredline.com/support.
- Ticket Creation: Customers can create tickets as a guest or by logging into their account on our website.
- Ticket Updates: When a ticket is updated, the contact person will receive an email notification. However, all responses and updates must be made directly within the ticket system. Replies to ticket update emails will not be processed.
Contact Methods
- Email: Emails sent to our official addresses will automatically generate a ticket in the system. This ensures all support requests are centralized and easy to track. Emails sent to us will temporarily store the sender’s email address and message in our ticket system for administrative purposes.
- WhatsApp: Support inquiries via WhatsApp are welcome. However, a ticket will also be created for each WhatsApp interaction to maintain a complete record of communication.
- Social Media: For support inquiries made via social media, we will direct customers to the ticket system at https://proredline.com/support.
- Phone Calls: We do not provide phone support. Please use the ticket system or WhatsApp for assistance.
Privacy and Mailing Lists
- ProRedLine will not add customers to any mailing lists when they create a ticket or contact us via email or WhatsApp. We respect your privacy and only use your contact details for support purposes.
- For more information about how we handle your data, please refer to our Privacy Policy.
Official Contact Information
To help protect against phishing and fraudulent communications, please verify our contact details:
Email Addresses
All official emails will come from the domain @proredline.com. Our current active email addresses are:
Phone Number
Our official phone number (for WhatsApp only) is:
- +31 6 41671347
If you receive communication from an email address or phone number not listed here, please contact us immediately via the ticket system.
Why We Use a Ticket System
Our ticket system ensures all customer support interactions are organized, secure, and easy to access. By centralizing communication:
- We can provide faster, more accurate support.
- Customers and our team can easily track the progress and history of inquiries.
- Administrative records are maintained for future reference.
Thank you for understanding and following our contact and support policy. If you have any questions, please feel free to reach out via https://proredline.com/support.
