Cookie Policy

Effective Date: 07 September 2025 (07/09/2025)
Last Updated: 05 September 2025 (05/09/2025)

At ProRedLine, we value your privacy and strive to be transparent about the cookies used on our websites. This Cookie Policy applies to all ProRedLine websites, including:

1. What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and improve user experience. Cookies allow us to remember your preferences, maintain secure sessions, and analyze how visitors interact with our services.

Our websites are intended for users within the European Union. Cookies are set and managed in compliance with EU and Dutch regulations, including the GDPR and ePrivacy Directive.

2. Types of Cookies We Use

  • Essential Cookies
    Required for the websites and systems to function. Examples:
    • WordPress session cookies
    • WooCommerce shopping cart cookies
    • Pterodactyl Control Panel login/session cookies
    • cPanel/WHM session cookies (web hosting customers)
    • WP Consent API (records cookie consent preferences)
  • Analytics Cookies
    Help us understand website usage. These cookies are only set after you give consent. Examples:
    • Google Analytics (via Site Kit and Google for WooCommerce)
    • Jetpack statistics
  • Security Cookies
    Improve security and detect malicious behavior. Examples:
    • Wordfence (logs IP addresses of all visitors and blocked attempts)
    • Really Simple Security
  • Functional Cookies
    Enable advanced features. Examples:
    • Nextend Social Login (stores login state if you log in via social accounts)
    • WPForms Lite (form submissions may set temporary cookies)
    • Ultimate Member (user profiles and login preferences)
    • Notification / WP Mail SMTP (support secure email sending)
  • Payment & Third-Party Cookies
    Set by payment processors when using the Billing Portal:
    • WooPayments / Stripe cookies (for secure payment processing)
    • Klarna cookies (for alternative payment method and checkout)

3. Managing Cookies

  • On proredline.com, support.proredline.com, my.proredline.com (Billing Portal), and status.proredline.com:
    You are asked for consent to use analytics and other non-essential cookies. Consent is recorded via CookieYes and the WP Consent API.
  • On dashboard.proredline.com (Control Panel): Only essential cookies are used. Disabling them will prevent login and service management from functioning.

You can manage or delete cookies at any time via your browser settings. Disabling certain cookies may affect site performance or prevent you from accessing your services.

4. Retention Periods

  • Session cookies: expire when you close your browser.
  • Persistent cookies: remain for up to 12 months unless deleted by the user.
  • Consent records (via WP Consent API): retained for 12 months as proof of compliance.

5. Consent

  • By using our websites, you consent to essential cookies.
  • Non-essential cookies (e.g., Google Analytics, Jetpack) are only set after you have actively given consent through our cookie banner.
  • You can withdraw or adjust your consent at any time via the Cookie Settings link in the footer of our websites.

6. Changes to the Cookie Policy

ProRedLine reserves the right to modify this Cookie Policy at any time. Any changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated policy.

For questions or concerns about this policy, contact us at info@proredline.com.