Privacy Policy

Effective Date: 01/01/2025

At ProRedLine, we value your privacy. This policy explains how we collect, use, and protect your personal information.

1. Data We Collect

  • Account Information: Name, address, email, phone number (optional), and IP address.
  • Order Information: Payment details and order history.
  • Usage Data: Information on server usage and interactions with our dashboard.

2. How We Use Your Data

  • To process orders and payments.
  • To provide customer support.
  • To improve our services.
  • To comply with legal obligations.

3. Legal Basis for Processing

  • Performance of a contract (e.g., providing services).
  • Compliance with legal obligations.
  • Legitimate interests (e.g., improving services).

4. Data Protection

  • We implement firewalls, antivirus software, and secure storage to protect your data.
  • Data is retained only as long as necessary for legal and operational purposes.
  • In the event of a data breach, affected customers will be notified within 72 hours.

5. Data Retention Periods

We retain your data for the following periods:

  • Inactive accounts: Retained for 12 months.
  • Pending orders: Retained for 7 days.
  • Failed orders: Retained for 7 days.
  • Cancelled orders: Retained for 7 days.
  • Completed orders: Retained for 7 years.
  • Stripe data: Retained for 7 years.
  • Support ticket details: Retained for 1 year.

All data will be either deleted or anonymized once the retention period has expired.

6. Your Rights

  • Access, correct, or delete your personal data.
  • Withdraw consent for data processing at any time.
  • File a complaint with a data protection authority.

7. Sharing Data

We do not share your data with third parties except for essential service providers (e.g., payment processors).

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

9. Data Access and Deletion Requests

To request access to or deletion of your personal data, send an email to info@proredline.com with the subject line “remove personal data” or “export personal data.” A confirmation email will be sent, which the customer must approve. Once confirmed:

  • Data deletion will begin promptly. This can take up to 30 days to be fully completed.
  • Data exports will be provided in a .zip file and sent via email within 30 days.

10. Changes to the Privacy Policy

ProRedLine reserves the right to modify this Privacy Policy at any time. Changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated policy.

For questions or concerns about this policy, contact us at info@proredline.com.