Refund Policy

Effective Date: 01 January 2026 (01/01/2026)
Last Updated: 27 December 2025 (27/12/2025)

At ProRedLine, we aim to provide reliable services and excellent customer satisfaction. If you are not fully satisfied with our services, we have outlined the following refund policy:

1. Eligibility for Refunds

  • Consumers (EU/NL) – 14-day satisfaction guarantee
    Consumers may request a refund within 14 days after the initial purchase, even if the Service has been used, provided that:
    • the request is submitted via our ticket system, and
    • the Service is not suspended/terminated due to fraud, chargebacks, or violations of the Terms of Service or Acceptable Use Policy.
  • Business Customers
    Business purchases are final after provisioning. No statutory withdrawal right applies to Business Customers. Any refund for Business Customers is only possible if ProRedLine explicitly agrees in writing.
  • Renewals and Recurring Payments
    Renewals are separate prepaid service periods and are not refundable once the renewed period has started.
  • Technical Issues
    Refunds may be considered only if a verified ProRedLine-side technical failure prevents initial access to the Service and ProRedLine cannot reasonably restore access within a reasonable time. Issues caused by Customer configuration, third-party software, plugins/themes, external networks, or registries/registrars are excluded.
  • Non-Refundable Domain Costs / Fees
    Domain registrations, transfers, renewals, and third-party domain costs are non-refundable once initiated or incurred.
    Where applicable, the One-time Domain Fee (for certain monthly and quarterly subscriptions) is non-refundable once domain-related handling/processing has started or costs have been incurred.

2. Process

  • Refund requests must be submitted via our ticket system within 14 days of the original order.
  • Requests must include relevant details (order ID, service type).
  • Approved refunds will be processed as soon as reasonably possible and, in any case, no later than 14 days after approval, and credited to the original payment method.

3. Partial Refunds

  • If a consumer requests a refund outside the 14-day satisfaction guarantee period, no refund will be issued, unless ProRedLine explicitly agrees in writing or mandatory law requires otherwise.
  • If a subscription is cancelled mid-term, no partial refunds are guaranteed. Refunds for unused time are at the sole discretion of ProRedLine.
  • Expired or non-renewed subscriptions are not eligible for refunds.

4. Termination Due to Policy Violations / Refunds

If a Service is suspended or terminated due to a violation of the Terms of Service, Acceptable Use Policy, legal requirements, fraud, or abuse (including chargebacks), the Customer is not entitled to a refund for any remaining prepaid period, unless mandatory law requires otherwise.

ProRedLine may preserve relevant logs and information for investigation, compliance, and/or legal reporting where legally required.

ProRedLine may refuse a refund request if there are clear indications of abuse of this refund policy (e.g., repeated purchases with repeated refund requests).

5. Changes to the Refund Policy

ProRedLine reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated policy.

For questions or concerns about this policy, contact us at info@proredline.com.