Terms of Service (ToS)

Effective Date: 29 May 2025 (29/05/2025)
Last Updated: 28 May 2025 (28/05/2025)

Welcome to ProRedLine! By using our services, you agree to the following terms and conditions.

1. About Us

These Terms of Service (“Terms”) apply to all services and products offered by ProRedLine.

ProRedLine is registered with the Dutch Chamber of Commerce under registration number: 95892494.

2. Definitions

  • “Services” refers to the server rental services provided by ProRedLine, including, but not limited to, game servers, WordPress hosting, and voice servers.
  • “Customer” refers to any individual or entity that purchases or uses our services.
  • “Dashboard” refers to the online interface provided to customers for managing their servers.
  • “Subscription” refers to the periodic payment model under which the customer accesses ProRedLine services.

3. Services Provided

ProRedLine provides server rental services, including game servers, WordPress hosting, voice servers, and Discord bots. Our system automatically sets up the servers, and customers gain access via a dashboard to manage configurations. ProRedLine is only responsible for maintaining the server infrastructure and ensuring that the servers remain operational. The customer is responsible for all content, configurations, and legal compliance associated with the server’s use, including, but not limited to, compliance with the terms and conditions of any third-party games, applications, or software (e.g., Minecraft’s EULA).

4. Service Availability

  • ProRedLine strives to provide 99.9% uptime for its services. Scheduled maintenance will be communicated in advance.
  • Downtime due to unforeseen circumstances, including but not limited to hardware failure, network issues, or force majeure, is not the responsibility of ProRedLine.
  • Our services are exclusively available to customers located within the European Union (EU). By using our services, you confirm that you are based in one of the EU member states.

5. Customer Responsibilities

  • Customers are responsible for all content and activities on their rented servers.
  • Customers must ensure their use of the servers complies with all relevant laws and the terms of service of any third-party games, apps, or software used on the servers.
  • Illegal activities or any misuse of our services are strictly prohibited.
  • Customers must ensure their server usage does not exceed reasonable resource limits, as determined by ProRedLine.
  • ProRedLine is not liable for the content or misuse of the server by the customer.

6. Payments and Subscriptions

  • All services are offered on a prepaid subscription basis. Customers may choose from various subscription durations (e.g., 30 days, 90 days), and payment must be made in advance to maintain service continuity.
  • Customers can pay manually or choose to enable automatic renewal via supported payment methods (e.g., credit card). By enabling automatic renewal, the customer authorizes ProRedLine to charge their payment method on the due date. Customers can manage or disable this at any time via their account dashboard.
  • Customers may pay up to 7 days before the subscription’s due date. It is the customer’s responsibility to ensure timely payment to avoid service interruption or additional fees.

7. Cancellation and Refunds

  • Customers may cancel their subscription within the legal cancellation period of 14 days after the initial subscription start date, provided the service has not been accessed or used. To cancel, customers must contact customer support within this period. If cancellation is requested and the service remains unused, the subscription will be cancelled and the payment refunded.
  • If the service has been accessed, the right of withdrawal is waived in accordance with EU consumer protection laws.
  • This right does not apply to renewal payments or recurring subscription extensions. Renewals are considered separate prepaid periods initiated by the customer and are non-refundable once activated.
  • If a customer wishes to cancel their subscription after the 14-day period, they can do so through the “My Account” page on proredline.com or by contacting customer support. The subscription will remain active until the end of the billing cycle, and no further charges will apply after cancellation. The server and subscription will then be removed from the dashboard, and the service will be terminated.
  • Refunds are governed by our Refund Policy.

8. Support

  • ProRedLine provides support for hosting-related issues via a ticket system. We do not offer phone support.
  • Game or app-specific issues should be directed to the respective game or app owners.

9. Liability

ProRedLine is not liable for:

  • Downtime caused by factors beyond our control (e.g., maintenance, network issues, or force majeure).
  • Data loss or server misuse by the customer.
  • Actions of the customer that violate applicable laws, including copyright infringement or violations of third-party terms.

10. Dispute Resolution

  • Any disputes shall be resolved through arbitration in the Netherlands.
  • Customers agree to waive the right to class-action lawsuits.

11. Copyright and Intellectual Property

All content on the ProRedLine website and services, including but not limited to text, graphics, logos, and software, is the property of ProRedLine or its licensors and is protected by copyright laws. Customers are prohibited from copying, distributing, or modifying this content without prior written consent from ProRedLine.

12. User-Generated Content

Customers are solely responsible for any content uploaded or created on their rented servers. By using our services, customers confirm that their content does not infringe on third-party copyrights. ProRedLine reserves the right to remove content that violates copyright laws.

13. Payment Terms

13a. Renewal and Reminder Policy

For every subscription, the customer will receive a series of automated reminder emails:

  • 7 days before due date – First reminder with payment link
  • 3 days before due date – Second reminder
  • 1 day before due date – Final reminder – includes automatic renewal notice
  • On due date – Suspension notice if no payment is received
  • 7 days after due date – Final cancellation notice confirming data deletion

If automatic renewal is enabled, payment will be charged on the due date.

Customers are responsible for monitoring these emails and ensuring timely payment. ProRedLine is not responsible for missed reminders due to spam filtering, incorrect email addresses, or lack of action by the customer.

13b. Suspension and Reactivation

  • If payment has not been received by the due date, the service (including all servers) will be automatically suspended and become inaccessible. Customers will receive a fourth email confirming the suspension.
  • Suspended services may be re-activated within a 7-day grace period, if the customer still wishes to continue their existing subscription and retain their current data and configuration. In that case, the customer must pay:
    • The outstanding subscription amount
    • A €5 reactivation fee
  • If the customer chooses not to renew, the service will simply remain suspended and no reactivation fee will be charged. However, the server and all associated data will be permanently deleted after the 7-day grace period.

13c. Termination and Data Deletion

  • If payment is still not received within 7 days after the due date, the service will be permanently deleted, and all associated server files and data will be unrecoverable. A final, fifth email will notify the customer of this deletion.
  • After the deletion of services, the customer will no longer be able to recover any data.

13d. No Use of Debt Collection Agencies

  • Because services are prepaid and deleted if unpaid, ProRedLine does not use debt collection agencies. Once the deletion occurs, no further payments are due unless the customer initiates a new subscription. Customers cannot reclaim any data after deletion.
  • This does not affect ProRedLine’s right to pursue legal action in cases of fraud, abuse, or other serious violations.

13e. Customer Responsibility

  • It is the sole responsibility of the customer to ensure that payment is made before the due date. ProRedLine will not be held liable for suspended or deleted services resulting from late payments. Reactivation and data loss risks are fully at the customer’s own risk.

13f. Payment Portal and Methods

  • All subscriptions and renewal actions must be managed via the ProRedLine customer portal at my.proredline.com, with access to the subscription dashboard under proredline.com/my-account.
    Accepted payment methods include credit card, iDEAL, Klarna, and others as listed at checkout.

14. Acceptance of Policies

You agree to these Terms of Service by purchasing and/or using our services. By agreeing to these Terms of Service, you also agree to ProRedLine’s Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Contact & Support Policy. It is your responsibility to review these policies, which are available on our website here.

15. Acceptable Use Policy (AUP)

By using ProRedLine’s services, customers agree to comply with our Acceptable Use Policy (AUP). This policy governs the permissible and prohibited activities on the rented servers

17. Malware and Security

  • Customers are prohibited from uploading, installing, or running any malicious software (malware) on their servers. “Malicious software” includes, but is not limited to, viruses, trojans, worms, ransomware, spyware, adware, rootkits, and any other software or code that is designed to damage, disrupt, or gain unauthorized access to servers, networks, or systems. Malware may also include software that collects sensitive information without consent or software that exploits vulnerabilities in ProRedLine’s infrastructure.
  • Any violation of this policy will result in the immediate suspension or termination of the customer’s server, and ProRedLine reserves the right to take further legal actions, including reporting the incident to relevant authorities. Customers may be held responsible for any damages caused by their actions, including any harm to the integrity, availability, or security of ProRedLine’s services and network.
  • We reserve the right to monitor servers for suspicious activities.

18. Customer Responsibility

Customers are fully responsible for the content and software they install and run on their servers. This includes ensuring that any uploaded files are free of malware, viruses, or any other harmful code that could damage ProRedLine’s servers, network, or services.

19. Governing Law

These terms are governed by the laws of the Netherlands.

20. Termination

ProRedLine reserves the right to terminate services if customers violate these terms. Termination may occur immediately if the violation is deemed serious, and any outstanding payments will be due at that time.

21. Violation of Terms of Service

  • ProRedLine reserves the right to suspend or terminate a customer’s subscription and access to services at any time if there is evidence of a violation of the Terms of Service or Acceptable Use Policy (AUP).
  • Violations include but are not limited to:
    • Uploading or distributing malware or harmful software that could compromise the server or ProRedLine’s network and services.
    • Engaging in illegal activities, including, but not limited to, fraud, harassment, or activities that violate the law or the terms of third-party services (such as game EULAs).
    • Failure to adhere to payment obligations or providing false payment information.
  • If a customer violates the Terms of Service, ProRedLine may suspend the subscription, terminate the service immediately, and take necessary legal action, including referring the matter to a collection agency or initiating legal proceedings for damages caused by the breach. In such cases, the customer is not eligible for a refund, regardless of the remaining time on their subscription.
  • ProRedLine will inform the customer of any violation and may offer a chance to resolve the issue, but failure to comply with requests may result in permanent termination of the subscription.

22. Security and Data Protection

  • ProRedLine takes the security of its systems and customer data seriously and implements appropriate technical and organizational measures to protect against unauthorized access, loss, or destruction of data. However, no method of data transmission over the internet or electronic storage is 100% secure, and ProRedLine cannot guarantee absolute security.
  • In the event of a security breach, including but not limited to unauthorized access, hacking, or data leakage, ProRedLine will take immediate action to address the issue, notify affected customers if necessary, and work to mitigate any potential damage.
  • ProRedLine will comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR). If a data breach occurs that is likely to result in a risk to the rights and freedoms of affected individuals, ProRedLine will notify the relevant supervisory authority (such as the Autoriteit Persoonsgegevens in the Netherlands) within 72 hours of becoming aware of the breach, as required by GDPR.
  • If the breach involves personal data that may pose a high risk to affected customers, ProRedLine will also inform the affected individuals without undue delay, in accordance with the GDPR.
  • In case the data breach affects customers in multiple EU countries, ProRedLine will, in addition to notifying the Autoriteit Persoonsgegevens, also inform the relevant supervisory authorities in other affected EU countries if required.
  • ProRedLine is not liable for any damages, loss of data, or other consequences arising from security breaches, including data leaks or hacking incidents, unless such breaches are due to ProRedLine’s failure to implement reasonable security measures, as required under applicable data protection laws.
  • Customers are responsible for ensuring the security of their own accounts and passwords. ProRedLine is not liable for any unauthorized access to a customer’s server or account resulting from the customer’s own failure to secure their login credentials.
  • In the case of a data breach or leak, ProRedLine will notify customers in accordance with applicable laws and regulations.

23. Data and Server Files

All files and data stored on servers remain the responsibility of the customer. ProRedLine does not guarantee the retention of server files after the removal of a server. Upon termination or deletion of a server, all files are permanently deleted and cannot be restored, unless explicitly stated otherwise.

24. Force Majeure

  • ProRedLine shall not be held liable for any failure or delay in the performance of its services if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government action, strikes, lockouts, labor disputes, shortage of supply, power failure, fire, or other unforeseeable circumstances (referred to as “Force Majeure”).
  • In the event of a Force Majeure, ProRedLine will take all reasonable steps to resume service as soon as possible, but will not be responsible for any failure or delay during such an event. Customers will be notified of any significant disruption caused by a Force Majeure event.

25. Content Removal Policy

ProRedLine respects intellectual property rights and has a policy of removing content that violates applicable laws or the rights of others.

ProRedLine reserves the right to remove any content hosted on its servers if it reasonably believes that the content violates:

  • Copyright or other intellectual property rights;
  • Any applicable laws or regulations;
  • The terms and conditions of any third-party services used on the servers (e.g., games or applications);
  • The ProRedLine Acceptable Use Policy (AUP) or other policies.

Customers are responsible for ensuring that all content uploaded or created on their servers complies with relevant laws and does not infringe the rights of third parties. If ProRedLine is notified of any illegal or infringing content, we may take down or disable access to the content in question while investigating the matter.

If content is removed due to a violation, the customer may be notified and given a chance to resolve the issue, depending on the severity of the violation. Repeat violations may result in the termination of the customer’s service, as outlined in the Violation of Terms of Service section.

26. Changes to the Terms of Service

  • ProRedLine reserves the right to modify these Terms of Service at any time. Changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated terms.
  • Significant changes will be communicated via email to existing customers.

For questions or concerns about our Terms of Service (ToS), contact us at info@proredline.com.