Terms of Service (ToS)

Effective Date: 07 September 2025 (07/09/2025)
Last Updated: 05 September 2025 (05/09/2025)

Welcome to ProRedLine! By using our services, you agree to the following terms and conditions.

1. About Us

These Terms of Service (“Terms”) apply to all services and products offered by ProRedLine.

ProRedLine is registered with the Dutch Chamber of Commerce under registration number: 95892494.

2. Definitions

  • Services: server rental and hosting services provided by ProRedLine, including but not limited to game servers, app servers, web hosting (cPanel), and voice servers.
  • Customer: any individual (Consumer) or entity (Business Customer) that purchases or uses our services.
  • Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
  • Business Customer: any customer acting in a professional or business capacity.
  • Control Panel: the online interface (Pterodactyl) provided to customers for managing app/game servers.
  • Billing Portal: the account and subscription system accessible via https://my.proredline.com.
  • Subscription: the prepaid periodic payment model under which the customer accesses ProRedLine services.

3. Services Provided

ProRedLine provides hosting and server rental services, including game servers, app servers, WordPress hosting, cPanel web hosting, voice servers, and Discord bots.

  • Servers are automatically provisioned after payment.
  • Customers manage their servers via the Control Panel (app/game hosting) or cPanel (web hosting).
  • Billing, subscriptions, and payment methods are exclusively managed via the Billing Portal.

Customer Responsibility:
The customer is fully responsible for all content, data, and configurations inside their hosted servers, including but not limited to:

  • compliance with third-party terms (e.g., Minecraft EULA, Steam API policies),
  • lawful use of API keys, accounts, or personal data they upload.
    ProRedLine is not liable for how the customer uses the servers or for data voluntarily entered by the customer.

4. Service Availability

ProRedLine strives to provide 99.9% uptime.

  • Scheduled maintenance will be communicated in advance via the Status page.
  • Downtime caused by maintenance, attacks, hacks, third-party failures, or force majeure is not the responsibility of ProRedLine.
  • No service credits are provided unless separately agreed in a signed SLA.
  • Services are exclusively available to customers located within the European Union (EU). By using our services, you confirm you are based in an EU member state.

5. Customer Responsibilities

Customers must:

  • ensure compliance with laws and third-party terms,
  • avoid misuse of resources or illegal activities,
  • secure their account credentials and keep software updated.

Liability Disclaimer: ProRedLine is not responsible for content, misuse, or data entered by the customer, nor for third-party accounts or credentials (e.g., Steam keys, social logins) used within servers.

6. Payments and Subscriptions

  • All services are prepaid.
  • Subscription durations are defined at purchase (e.g., 30 or 90 days).
  • Customers may pay manually or enable automatic renewal.
  • Automatic renewal authorizes ProRedLine to charge the selected payment method on the due date.
  • Customers may pay up to 7 days before the due date.
  • It is solely the customer’s responsibility to ensure timely payment.

7. Cancellation and Refunds

  • Consumers may cancel within 14 days of their initial order only if the service has not been used or activated. To cancel, consumers must contact customer support within this period. If cancellation is requested and the service remains unused, the subscription will be cancelled and the payment refunded.
  • Once a service is accessed (login, start, or interaction), the right of withdrawal is waived in accordance with EU law.
  • Business Customers have no statutory withdrawal right; refunds are not available after provisioning.
  • Renewals are treated as separate prepaid periods and are non-refundable once started.
  • If a customer wishes to stop renewing their subscription after the 14-day period, they can do so through the “My Account” page on proredline.com or by contacting customer support. The subscription will remain active until the end of the billing cycle, and no further charges will apply after cancellation. The server and subscription will then be removed from the dashboard, and the service will be terminated.
  • Refunds are governed by our Refund Policy.

8. Support

  • Support is provided via ticket system only.
  • We aim to respond within 48 hours, but this is a target only and not a Service Level Agreement (SLA).
  • Phone support is not available.
  • Game/app-specific issues must be directed to the respective provider.

9. Liability

ProRedLine is not liable for:

  • downtime beyond our control (maintenance, force majeure, third-party networks),
  • misuse or data loss caused by the customer,
  • illegal content uploaded by the customer.

Our liability is in all cases limited to the amount paid by the customer for the affected service in the last 12 months, unless prohibited by law.

ProRedLine is not liable for indirect or consequential damages, including but not limited to loss of profit, loss of data, or damage to third parties.

10. Dispute Resolution

  • All disputes are governed by Dutch law.
  • Consumers retain their mandatory EU rights, including the right to bring proceedings in the courts of their own EU member state. Nothing in these Terms prevents Consumers from participating in collective or representative actions where permitted by law.
  • For Business Customers, disputes must be resolved on an individual basis. Business Customers waive the right to bring or participate in any form of class action, joint action, or collective proceedings against ProRedLine.
  • Jurisdiction lies with the competent courts in the Netherlands, without prejudice to mandatory consumer forum rights.

11. Copyright and Intellectual Property

All content, logos, text, and software provided by ProRedLine are protected by copyright. Customers may not copy or distribute without written permission.

12. User-Generated Content

Customers are fully responsible for content hosted on their servers.
ProRedLine may remove content if it infringes on third-party rights or laws.

13. Payment Terms

13a. Renewal and Reminder Policy

  • 7 days before due date: reminder with payment link
  • 3 days before due date: reminder
  • 1 day before due date: final reminder (includes auto-renew notice)
  • On due date: suspension notice if unpaid
  • 7 days after due date: final cancellation notice confirming deletion

If automatic renewal is enabled, payment will be charged on the due date.

Customers are responsible for monitoring these emails and ensuring timely payment. ProRedLine is not responsible for missed reminders due to spam filtering, incorrect email addresses, or lack of action by the customer.

13b. Suspension and Reactivation

  • If payment has not been received by the due date, the service (including all servers) will be automatically suspended and become inaccessible. Customers will receive a fourth email confirming the suspension.
  • Suspended services may be re-activated within a 7-day grace period, if the customer still wishes to continue their existing subscription and retain their current data and configuration. In that case, the customer must pay:
    • The outstanding subscription amount
    • A €5 reactivation fee
  • If the customer chooses not to renew, the service will simply remain suspended and no reactivation fee will be charged. However, the server and all associated data will be permanently deleted after the 7-day grace period.

13c. Termination and Data Deletion

  • If payment is still not received within 7 days after the due date, the service will be permanently deleted, and all associated server files and data will be unrecoverable. A final, fifth email will notify the customer of this deletion.
  • After the deletion of services, the customer will no longer be able to recover any data.

13d. No Use of Debt Collection Agencies

  • Because services are prepaid and deleted if unpaid, ProRedLine does not use debt collection agencies. Once the deletion occurs, no further payments are due unless the customer initiates a new subscription. Customers cannot reclaim any data after deletion.
  • This does not affect ProRedLine’s right to pursue legal action in cases of fraud, abuse, or other serious violations.

13e. Customer Responsibility

  • It is the sole responsibility of the customer to ensure that payment is made before the due date. ProRedLine will not be held liable for suspended or deleted services resulting from late payments. Reactivation and data loss risks are fully at the customer’s own risk.

13f. Payment Portal and Methods

  • All subscriptions and renewal actions must be managed via the ProRedLine customer portal at my.proredline.com.
    Accepted payment methods include credit card, iDEAL, Klarna, and others as listed at checkout.

14. Taxes and VAT

  • Customers in the Netherlands: all invoices include Dutch VAT (21%).
  • Business Customers in the EU (outside the Netherlands) with a valid VAT number: VAT is reverse charged under Article 196 EU VAT Directive. The VAT number must be provided and will be listed on the invoice.
  • Consumers in the EU (outside the Netherlands): VAT is charged at the rate applicable in the customer’s country of residence, under the EU One Stop Shop (OSS) rules.
  • Customers are responsible for providing accurate billing information, including a valid VAT number where applicable.

15. Acceptance of Policies

You agree to these Terms of Service by purchasing and/or using our services. By agreeing to these Terms of Service, you also agree to ProRedLine’s Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Contact & Support Policy. It is your responsibility to review these policies, which are available on our website here.

16. Acceptable Use Policy (AUP)

By using ProRedLine’s services, customers agree to comply with our Acceptable Use Policy (AUP). This policy governs the permissible and prohibited activities on the rented servers

17. Sub-Processors and Third-Party Services

We rely on infrastructure and software providers to deliver services. These may include:

  • Contabo GmbH (Germany, EU): servers and object storage.
  • WooPayments / Stripe / Klarna: payment processors.
  • cPanel/WHM (self-hosted): web hosting.
  • Pterodactyl (self-hosted): app/game servers.
  • Wordfence Security, Really Simple Security: visitor and security logging.
  • Google Analytics (via Site Kit), Jetpack, Google for WooCommerce: analytics and integrations.
  • WP Mail SMTP, Notification: email sending.
  • SupportCandy: ticket system.
  • ProRedLine internal plugins (Renewal, Configurator, Incident Manager, etc.): operate internally without sharing with third parties.

A full and updated list of subprocessors is maintained in the Privacy Policy.

18. Malware and Security

  • Customers are prohibited from uploading, installing, or running any malicious software (malware) on their servers. “Malicious software” includes, but is not limited to, viruses, trojans, worms, ransomware, spyware, adware, rootkits, and any other software or code that is designed to damage, disrupt, or gain unauthorized access to servers, networks, or systems. Malware may also include software that collects sensitive information without consent or software that exploits vulnerabilities in ProRedLine’s infrastructure.
  • Any violation of this policy will result in the immediate suspension or termination of the customer’s server, and ProRedLine reserves the right to take further legal actions, including reporting the incident to relevant authorities. Customers may be held responsible for any damages caused by their actions, including any harm to the integrity, availability, or security of ProRedLine’s services and network.
  • We reserve the right to monitor servers for suspicious activities.

19. Customer Responsibility

Customers are fully responsible for the content and software they install and run on their servers. This includes ensuring that any uploaded files are free of malware, viruses, or any other harmful code that could damage ProRedLine’s servers, network, or services.

20. Governing Law

These terms are governed by the laws of the Netherlands. Consumers may bring proceedings in the courts of their own EU member state.

21. Termination

ProRedLine reserves the right to terminate services if customers violate these terms. Termination may occur immediately if the violation is deemed serious, and any outstanding payments will be due at that time.

22. Violation of Terms of Service

  • ProRedLine reserves the right to suspend or terminate a customer’s subscription and access to services at any time if there is evidence of a violation of the Terms of Service or Acceptable Use Policy (AUP).
  • Violations include but are not limited to:
    • Uploading or distributing malware or harmful software that could compromise the server or ProRedLine’s network and services.
    • Engaging in illegal activities, including, but not limited to, fraud, harassment, or activities that violate the law or the terms of third-party services (such as game EULAs).
    • Failure to adhere to payment obligations or providing false payment information.
  • If a customer violates the Terms of Service, ProRedLine may suspend the subscription, terminate the service immediately, and take necessary legal action, including referring the matter to a collection agency or initiating legal proceedings for damages caused by the breach. In such cases, the customer is not eligible for a refund, regardless of the remaining time on their subscription.
  • ProRedLine will inform the customer of any violation and may offer a chance to resolve the issue, but failure to comply with requests may result in permanent termination of the subscription.

23. Security and Data Protection

  • ProRedLine takes the security of its systems and customer data seriously and implements appropriate technical and organizational measures to protect against unauthorized access, loss, or destruction of data. However, no method of data transmission over the internet or electronic storage is 100% secure, and ProRedLine cannot guarantee absolute security.
  • In the event of a security breach, including but not limited to unauthorized access, hacking, or data leakage, ProRedLine will take immediate action to address the issue, notify affected customers if necessary, and work to mitigate any potential damage.
  • ProRedLine will comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR). If a data breach occurs that is likely to result in a risk to the rights and freedoms of affected individuals, ProRedLine will notify the relevant supervisory authority (such as the Autoriteit Persoonsgegevens in the Netherlands) within 72 hours of becoming aware of the breach, as required by GDPR.
  • If the breach involves personal data that may pose a high risk to affected customers, ProRedLine will also inform the affected individuals without undue delay, in accordance with the GDPR.
  • In case the data breach affects customers in multiple EU countries, ProRedLine will, in addition to notifying the Autoriteit Persoonsgegevens, also inform the relevant supervisory authorities in other affected EU countries if required.
  • ProRedLine is not liable for any damages, loss of data, or other consequences arising from security breaches, including data leaks or hacking incidents, unless such breaches are due to ProRedLine’s failure to implement reasonable security measures, as required under applicable data protection laws.
  • Customers are responsible for ensuring the security of their own accounts and passwords. ProRedLine is not liable for any unauthorized access to a customer’s server or account resulting from the customer’s own failure to secure their login credentials.
  • In the case of a data breach or leak, ProRedLine will notify customers in accordance with applicable laws and regulations.

24. Data and Server Files

All files and data stored on servers remain the responsibility of the customer. ProRedLine does not guarantee the retention of server files after the removal of a server. Upon termination or deletion of a server, all files are permanently deleted and cannot be restored, unless explicitly stated otherwise.

25. Force Majeure

  • ProRedLine shall not be held liable for any failure or delay in the performance of its services if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government action, strikes, lockouts, labor disputes, shortage of supply, power failure, fire, or other unforeseeable circumstances (referred to as “Force Majeure”).
  • In the event of a Force Majeure, ProRedLine will take all reasonable steps to resume service as soon as possible, but will not be responsible for any failure or delay during such an event. Customers will be notified of any significant disruption caused by a Force Majeure event.

26. Content Removal Policy

ProRedLine respects intellectual property rights and has a policy of removing content that violates applicable laws or the rights of others.

ProRedLine reserves the right to remove any content hosted on its servers if it reasonably believes that the content violates:

  • Copyright or other intellectual property rights;
  • Any applicable laws or regulations;
  • The terms and conditions of any third-party services used on the servers (e.g., games or applications);
  • The ProRedLine Acceptable Use Policy (AUP) or other policies.

Customers are responsible for ensuring that all content uploaded or created on their servers complies with relevant laws and does not infringe the rights of third parties. If ProRedLine is notified of any illegal or infringing content, we may take down or disable access to the content in question while investigating the matter.

If content is removed due to a violation, the customer may be notified and given a chance to resolve the issue, depending on the severity of the violation. Repeat violations may result in the termination of the customer’s service, as outlined in the Violation of Terms of Service section.

27. Changes to the Terms of Service

  • ProRedLine reserves the right to modify these Terms of Service at any time. Changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated terms.
  • Significant changes will be communicated via email to existing customers.

For questions or concerns about our Terms of Service (ToS), contact us at info@proredline.com.