Over the past couple of weeks, we temporarily paused automatic subscription payments. The reason was simple: the old system caused unnecessary confusion and could lead to unwanted outcomes, especially when a payment failed.
Previously, saved Credit Cards were charged on the due date itself. If the payment did not complete (for example due to a payment error), the subscription could immediately enter the grace period, including a reactivation fee, even though the customer still had the option to renew in advance. In addition, customers could still receive multiple reminder e-mails even after a successful payment, which didn’t feel clean or professional.
Because of this, we decided to temporarily disable automatic charges while we developed a better solution.
Introducing AUTOPAY: a safer and more customer-friendly system
Starting January 22, 2026, we are introducing AUTOPAY for subscriptions that use Credit Card payments.
AUTOPAY is built using ProRedLine-developed software, integrated with WooPayments, allowing us to improve how subscription renewals are handled in a prepaid environment.
This new approach is designed to be:
- more predictable
- less disruptive
- more transparent
- and easier to control for customers
How AUTOPAY works
ProRedLine subscriptions are prepaid, meaning you pay before the next billing cycle starts.
- Renewal order is created 7 days before the due date
A renewal order is generated 7 days before the due date. This renewal order is the payment that extends your subscription into the next billing cycle. - Reminder e-mail is sent (7 days before due date)
You will receive a reminder e-mail notifying you that your subscription is about to renew and that payment is coming up. - AUTOPAY attempts to charge your saved Credit Card (after 60 minutes)
If your subscription uses a saved Credit Card, AUTOPAY will attempt to automatically charge the renewal order 60 minutes after the renewal order is created.
Important: AUTOPAY only attempts the charge once. We do not retry automatically, to avoid duplicate payment attempts or spam. - If AUTOPAY fails, you can pay manually (no immediate penalty)
If the automatic charge does not complete, you will receive a notification e-mail and you can simply pay manually using the renewal payment link. This prevents the situation where customers would instantly enter the grace period due to a payment issue on the due date itself.
Why we made this change
This new flow gives customers important advantages:
- More control
This new flow gives customers important advantages:- remove your saved Credit Card
- update your payment method
- contact support if something doesn’t look right
- Less risk
Payments are no longer attempted at the last possible moment (on the due date). This reduces the chance of unexpected service interruption due to last-minute payment issues. - Less confusion and fewer unnecessary reminders
If AUTOPAY succeeds, your renewal is completed early and the subscription continues without last-minute payment stress.
Don’t want AUTOPAY? No problem.
If you don’t want automatic charges, you can disable it at any time by removing your saved Credit Card:
my.proredline.com ⇒ Store & Other Settings ⇒ Saved Payment Methods
Once removed, AUTOPAY will no longer be able to charge your card. Keep in mind: If AUTOPAY is disabled or unavailable, manual payment is still required before the due date to continue services.
Reminder schedule
If manual payment is required, you will receive reminder e-mails:
- 7 days before the due date (AUTOPAY and Manual Payments)
- Optional: AUTOPAY Failed same day
- 3 days before the due date
- 1 day before the due date
This ensures you have more than enough time to renew without surprises.
Questions or support
If you have any questions about AUTOPAY, saved payment methods, or renewals, feel free to contact us.
We’re happy to help, especially during the first weeks of rollout.
— The ProRedLine Team
