We value our customers and strive to ensure the best possible shopping experience. Please read our refund and return policy carefully before making a purchase.
1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Please note that the customer is responsible for the return shipping costs.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@proredline.com with details of the product and the defect. We will address the issue promptly and ensure that you receive a replacement or a refund.
4. Shipping Issues
Please be aware that the shipping times for our products may be longer than expected. We are not responsible for any delays caused by the shipping carrier or the supplier. If an item is lost during shipping, please contact us and we will do our best to assist you in resolving the issue.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
7. Contact Us
If you have any questions on how to return your item to us, contact us at support@proredline.com.
8. Changes to This Policy
ProRedLine reserves the right to update or change our Refund and Return Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Company Information:
ProRedLine
Website: https://proredline.com
Location: The Netherlands
By placing an order with ProRedLine, you agree to the terms of this Refund and Return Policy.