Legal

Refund Policy

Effective Date: 20 August 2026 (20/08/2026)
Last Updated: 20 August 2026 (20/08/2026)

At ProRedLine, we aim to provide reliable services and excellent customer satisfaction. If you are not fully satisfied with our services, we have outlined the following refund policy.

This Refund Policy supplements the ProRedLine Terms of Service. In the event of a conflict, the Terms of Service prevail unless mandatory law requires otherwise.

1. Eligibility for Refunds

• Consumers (EU/NL) – 14-day satisfaction guarantee
  Consumers may request a refund within 14 days after the initial purchase, even if the Service has been used, provided that:
  • the request is submitted via our ticket system, and
  • the Service is not suspended/terminated due to fraud, chargebacks, or violations of the Terms of Service or Acceptable Use Policy.
• Business Customers
  Business purchases are final after provisioning. No statutory withdrawal right applies to Business Customers. Any refund for Business Customers is only possible if ProRedLine explicitly agrees in writing.
• Renewals and Recurring Payments
  Subscriptions are renewed on a prepaid basis. ProRedLine normally issues a final Renewal Invoice approximately ten (10) days before the Due Date. Customers may pay the Renewal Invoice manually or, where available, through an automatic payment attempt using a saved payment method. A successfully paid renewal is normally non-refundable because it represents a separately purchased prepaid service period, unless ProRedLine explicitly agrees otherwise or mandatory law requires a refund. If the Renewal Invoice remains unpaid when the Due Date is reached, the renewal is cancelled and the next service period does not begin. In that situation:
  • the Customer is no longer required to pay the cancelled renewal;the original Renewal Invoice remains part of ProRedLine’s accounting records;ProRedLine issues a full Credit Note for the unpaid Renewal Invoice;the Credit Note fully reverses the invoiced amount and applicable VAT;
  • the net amount due for that cancelled renewal becomes zero.
    A Credit Note issued for cancellation of an unpaid renewal is an accounting correction and does not represent repayment of money where ProRedLine did not receive payment.
• Technical Issues
  ProRedLine may consider a refund where a verified ProRedLine-side technical failure prevents the initial provisioning or first access to the Service and ProRedLine cannot reasonably restore the Service within a reasonable period. Issues caused by Customer configuration, third-party software, plugins/themes, external networks, or registries/registrars are excluded.
• Non-Refundable Domain Costs / Fees
  Domain registrations, transfers, renewals, and third-party domain costs are non-refundable once the registration, transfer, renewal or other domain-related processing has started or the associated registrar costs have been incurred. Where applicable, the One-time Domain Fee (for certain monthly and quarterly subscriptions) is non-refundable once domain-related handling/processing has started or costs have been incurred.

2. Process

• Refund requests must be submitted via our ticket system within 14 days of the original order.
• Requests must include relevant details (order ID, service type).
• Approved refunds will be processed as soon as reasonably possible and, in any case, no later than 14 days after approval, and credited to the original payment method.
  Refunds will normally be made using the original payment method unless this is impossible or prohibited by law.
• Credit Notes issued automatically because an unpaid Subscription renewal was cancelled on its Due Date do not require a refund request from the Customer.

3. Partial Refunds

• If a consumer requests a refund outside the 14-day satisfaction guarantee period, no refund will be issued, unless ProRedLine explicitly agrees in writing or mandatory law requires otherwise.
• If a subscription is cancelled mid-term, no partial refunds are guaranteed. Refunds for unused time are at the sole discretion of ProRedLine.
• An unpaid renewal that is cancelled on its Due Date is not treated as a refund of a completed payment. Any corresponding Renewal Invoice will instead be fully corrected through a Credit Note. Expired or non-renewed Subscriptions do not create an entitlement to payment for unused time from a previously paid Subscription period.

4. Termination Due to Policy Violations / Refunds

If a Service is suspended or terminated due to a violation of the Terms of Service, Acceptable Use Policy, legal requirements, fraud, or abuse (including chargebacks), the Customer is not entitled to a refund for any remaining prepaid period, unless mandatory law requires otherwise.

ProRedLine may preserve relevant logs and information for investigation, compliance, and/or legal reporting where legally required.

ProRedLine may refuse a refund request if there are clear indications of abuse of this refund policy (e.g., repeated purchases with repeated refund requests). ProRedLine may also refuse refunds where there is evidence of intentional misuse, fraudulent activity or attempts to obtain free services through repeated refund requests.

5. Refunds and Chargebacks

• Customers should first contact ProRedLine before initiating a payment dispute or chargeback.
• Submitting a refund request does not automatically entitle the Customer to initiate a chargeback.
• Chargebacks remain subject to the Terms of Service and may result in temporary suspension while the payment dispute is investigated.

6. Changes to the Refund Policy

ProRedLine reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated policy.